Terms of Service

1. Acceptance of Terms

By registering for or using Gyan Suite ("the Platform"), including its web application and mobile apps, you — or, in the case of a school, the authorized administrator on behalf of the school or institution ("Customer") — agree to these Terms of Service ("Terms"). If you do not agree, you may not use the Platform.

These Terms constitute a legally binding agreement between the Customer and Gyan Suite ("we", "us", "our").

For students and parents using the Student App, and for teachers/staff using the Teacher App, access is granted by the school. By using the app, you also agree to these Terms.

2. Our Services

Gyan Suite provides a cloud-based Education ERP Solution that includes, but is not limited to:

• Student and staff management
• Fee collection and financial reporting
• Attendance tracking
• Class and section management
• Role-based access control
• Automated email and push notifications
• Reports and analytics
• Mobile apps for students and teachers (see Section 3)

We reserve the right to modify, add, or discontinue features at any time with reasonable notice to subscribers.

3. Mobile Applications

3.1 Gyan Suite Student App

The Student App is a companion mobile application available on the Google Play Store. It allows enrolled students and their parents/guardians to:

• View attendance records, exam results, and timetables
• Check fee status and download fee receipts
• Receive school announcements and notifications
• Access assignments and academic updates

Access to the Student App is enabled by the school. Student login credentials are provisioned by the school administrator. Students or parents cannot self-register on the app without school authorization.

Age requirement: The Student App may be used by students of all ages. For students under 13 years of age, the school must ensure that appropriate parental/guardian consent has been obtained in accordance with applicable law before enabling app access.

3.2 Gyan Suite Teacher App

The Teacher App is a companion mobile application available on the Google Play Store. It allows authorized teaching and administrative staff to:

• Mark and manage student attendance
• Enter and view exam marks
• Manage timetables and class assignments
• Send announcements to students and parents
• Access school reports and dashboards

Access to the Teacher App is restricted to staff members whose accounts are created by the school administrator. The Teacher App is intended for adults (18 years and above) only.

3.3 App Distribution

Both apps are distributed exclusively through the Google Play Store. By downloading and installing the apps, you also agree to Google Play's Terms of Service. We do not distribute APK files outside of the official Play Store listing.

3.4 App Updates

We release app updates from time to time to add features, fix bugs, and address security vulnerabilities. We strongly recommend keeping the apps updated to the latest version. We may discontinue support for older app versions with 30 days' notice.

4. Accounts & Access

• School administrators must provide accurate information when creating a school account.
• Student and teacher app accounts are provisioned by the school and are the school's responsibility.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized access at support@gyansuite.in.
• One subscription covers one school. Multi-school setups require separate subscriptions or an Enterprise agreement.
• App accounts cannot be transferred between users. Each staff member or student must have their own account.

5. Subscriptions & Billing

5.1 Plans

Gyan Suite is offered on monthly or annual subscription plans. Plan details, pricing, and features are listed on our Pricing page. Access to the Student App and Teacher App is included in all active subscription plans.

5.2 Billing Cycle

Subscriptions are billed in advance at the start of each billing cycle (monthly or annually). Failure to pay will result in suspension of access — including access to both mobile apps — after a 7-day grace period.

5.3 Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

5.4 Free Trial

New accounts may access a 14-day free trial with full features, including mobile app access. No credit card is required for the trial. At the end of the trial, a paid subscription is required to continue using the platform and apps.

Note: Gyan Suite does not offer in-app purchases within the Student App or Teacher App. All billing is managed through the Gyan Suite web platform.

6. Acceptable Use

You agree not to use Gyan Suite (including the Student App and Teacher App) to:

• Upload or transmit unlawful, harmful, abusive, or fraudulent content
• Attempt to gain unauthorized access to any part of the platform or another user's account
• Reverse-engineer, decompile, modify, or distribute the apps or platform's source code
• Use the platform or apps for any purpose other than legitimate school administration, teaching, or student access
• Scrape, harvest, or extract data from the platform through automated means
• Share your login credentials with other individuals
• Violate any applicable local, state, national, or international law
• Harass, intimidate, or harm other users of the platform or apps

Violation of these terms may result in immediate account suspension without refund.

7. Data Ownership

All school data entered into Gyan Suite — student records, staff records, fee data — remains the property of the school at all times. We do not claim ownership over your data.

You grant Gyan Suite a limited license to store and process your data solely for the purpose of providing the agreed service, including delivering features through the Student App and Teacher App.

You may export all your data at any time from the platform settings. Upon cancellation, you may request deletion of all data (see our Account Deletion policy).

8. Service Availability

We target 99.9% uptime for the web platform and app backend, excluding scheduled maintenance. Scheduled maintenance will be notified at least 24 hours in advance via email and in-app notification. We are not liable for downtime caused by third-party infrastructure failures, internet disruptions, Google Play Store availability, or force majeure events.

9. Intellectual Property

The Gyan Suite platform, Student App, Teacher App, and all associated design, code, features, logos, and branding are the exclusive intellectual property of Gyan Suite. You may not copy, reproduce, distribute, or create derivative works without express written permission.

You may not publish or distribute screenshots of the platform or apps in a manner that misrepresents Gyan Suite or is harmful to its reputation.

10. Limitation of Liability

To the maximum extent permitted by law, Gyan Suite shall not be liable for:

• Any indirect, incidental, or consequential damages arising from use of the platform or mobile apps
• Loss of data due to user error, device failure, or third-party failures
• Issues arising from your device's operating system, Google Play Store, or internet connectivity
• Any damages exceeding the total fees paid by you in the 3 months prior to the claim

The platform and apps are provided "as is" without warranties of any kind beyond those expressly stated in these Terms.

11. Termination

Either party may terminate the subscription:

• By you: Cancel anytime from your account dashboard. Access to the web platform and both mobile apps continues until the end of the current billing period.
• By us: We may suspend or terminate your account — and disable associated app access — for violation of these Terms, with or without notice depending on the severity of the violation.

Upon termination, student and teacher app access is revoked immediately. Please review our Refund Policy for information on refunds upon termination.

12. Governing Law

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

13. Contact Us

For any questions regarding these Terms, or for support with the Student App or Teacher App, please reach out to:

For app-specific support, you may also reach us at support@gyansuite.in.